![]() Restart Native Access and add the serial again. Macintosh HD > Library > Preferences > ģ. Macintosh HD > Library > Application Support > Native Instruments > Service Center >. Macintosh HD > Library > Application Support > Native Instruments > Service Center > NativeAccess.xml If you are on Windows, delete these files:Ĭ:\Program Files\Common Files\Native Instruments\Service Center\NativeAccess.xmlĬ:\Program Files\Common Files\Native Instruments\Service Center\.xmlĢb. From there, reinstall Nucleus which should be listed. It says that the serial is invalid, but I copy-pasted it directly from 'my products' into NA, so I know I didnt fat-finger anything. When attempting to activate a library in Native Access, if you run into an error message about your serial number not belonging to a known product, here are the necessary steps to solve the issue: (replacing "" with the name of the affected sample library product (for example, "Evolution Rock Standard"):Ģa. Step 6) You can now open Native Access, add your Nucleus serial number and go to the Not Installed tab. Solution to error "The serial number does not belong to a known product" ![]()
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